About the Project

To help focus on independent and home-based travel agents, Liberty Travel announced the launch of a new host agency division, Independent by Liberty Travel. The business would like to develop a multi-page site to serve as the main recruitment tool.

Target Users

External agents who are locates everywhere and works independently.

My Role

UX / UI Designer, working with graphic designers in the creative team and web developers in our dev team as well as the business manager who owns the brand.

“Get ready to take control of your freedom and success by turning your passion into your own business with Independent by Liberty Travel.”

 

Users’ Needs Analysis

  1. Users are able to access and use the site anywhere.
  2. This site is an informational tool for experienced and new agents to learn what business Independent by Liberty Travel can help them. Meanwhile, it’s a recruitment tool for the business to get more agents to join in.

 

The Independent Agents Said…

“After 35 years as a travel agent, my husband and I decided to purchase an aviation business, and I was faced with the difficult decision to retire from the travel industry. I was given the opportunity to join Independent by Liberty Travel, and now I can continue to help my current customers and acquire new ones. It’s been a joyous experience, and the Independent by Liberty Travel support team really guided me on my new journey. My decision to join has helped me profit financially in ways I could not have imagined, and I would highly recommend Independent by Liberty Travel to anyone looking to grow in the travel industry.”

“When I found out I could be associated with Liberty Travel, I jumped at the chance to become an Independent Agent. From the amazing support teams to the online learning opportunities, it’s hard to choose what I love most about working with Independent by Liberty Travel. Most of all, I love the concept of working when I want to work. Becoming an Independent Agent was one of the best decisions I’ve made, and I would highly recommend Independent by Liberty Travel to anyone who wants to build a career in travel.”

 

Competitive Analysis

Avoya

Travelplannersinternational

Major insights from competitive websites: 

 

User Journey

Navigation on the paper

Website Flow

Problems & Key Features

Problem

The business partner wants to show all their partners’ logos in the partner page. They were worried that some partners’ information are not visible, which would bring misunderstanding.

 

Key Feature 1 – Mobile First & Responsive

Since the main users are travel agents working around the world, mobile should be the device they use more to check the site. So this website must be designed by mobile first and responsive.

 

Key Feature 2 – Animation & Interaction 

The ILT site is mainly an information-driven site. So in order to keep users staying in the site and fully understand the brand as well as attract them to sign up, there should be animation effects adding while users going through each page so that they’ll have more interaction with the information.

 

Branding

Color Palette
Web-friendly fonts

Final Prototype

Desktop
https://invis.io/VCOXDF6SNK7

Mobile
https://invis.io/SFOXDDUPR9X

November 21, 2018